Q.1 The hallmark of DSS is ______

            (a) flexibility

            (b) integrity

            (c) sustainability

            (d) none of these


Q.2 ______ and ______ are counted as ill structured problems

            (a) structured , unstructured

            (b) semi-structured, unstructured

            (c) structured , unstructured

            (d) none of these

Q.3 CSF stands for :

            (a) critical success factors

            (b) critical sectors of failures

            (c) core success factors

            (d) none of these

Q.4 Organizations uses information as _____.

(a) resource

(b) resource

(c) asset

(d) commodity

(e) all of the above

Q.5 The domain of DSS is support of decision making for ______ problems.

            (a) structured

            (b) non-structured

            (c) semi-structured

            (d) all of the above

Q.6 Management science also known as ________ is a field of applied mathematics.

(a) operation research

(b) marketing research

(c) market research

(d) none of the above.  

Q.7 The use of computers in business began with ______

(a) accounting

(b) bookkeeping

(c) marketing

(d) none of the above

Q.8 _______ techniques have also been adapted from accounting practice.

(a) financing

(b) auditing

(c) marketing

(d) all of the above


Q.9 GDSS stands for :

            (a) Group Decision Support System

            (b) Great Decision Support System

            (c) Grand Decision Support System

            (d) none of these

Q.10 The first general purpose electronic computer was _____



(c) PC-XT

(d) None of these

Q.11 EIS stands for ____

            (a) Enterprise Information System

            (b) Executive Information System

            (c) Expert Information System

            (d) none of these.

Q.12 The fields of scholarship, which underlie he discipline of MIS

          Are known as it’s :

(a) reference discipline

(b) non-referenced discipline

(c) programmed discipline

(d) non-programmed discipline

Q.13 DSS contains _____ principal components.

            (a) 2

            (b) 3

            (c) 4

            (d) 5

Q.14 In _______ theory the equilibrium of supply and demand depends on

          A market known as a perfect market.

(a) microeconomic

(b) macroeconomic

(c) demand-supply

(d) none of these 

Q.15 Sociological approaches help us understand the ________ behavior of people

(a) consumer

(b) corporate

(c) organizational

(d) psychological

Q.16 EMS stands for :

            (a) Expert Management System

            (b) Enterprise management system

            (c) Expert Marketing System

            (d) none of these

Q.17 EIS is basically a _____ planning tool.

(a) strategic

            (b) operational

            (c) structured

            (d) unstructured

Q.18 ______ makes a market perfect by eliminating uncertainties about supply

        And demand.

(a) Data

(b) Information

(c) Decision Support System

(d) All of the above

Q.19 UNIVAC 1 was installed by ________ in ______

(a) General Electric , 1954

(b) General Electric , 1964

(c) IBM , 1954

(d) APPLE , 1964

Q.20 _________ participate actively in various personnel decisions like hiring, transfer.

(a) top management

(b) middle management

(c) lower management

(d) all of the above. 

Q.21 The metaphor for work in the information age is ______

(a) microcomputers

(b) minicomputers

(c) personal workstation

(d) none of these  

Q.22 An ______ personal computer is not an adequate tool for most knowledge work


(a) isolated

(b) synchronized

(c) non-isolated

(d) all of the above

Q.23 Employees in any organization increasingly use _____ to improve their personal


(a) Decision

(b) Management

(c) Information Technology

(d) None of the above.

Q.24 How many categories of computer softwares are there :

(a) 2

(b) 3

(c) 4

(d) 5

Q.25 ______ enables multiple users to run their programs on a computer system without

        Being aware of the complexities of resource allocation.

(a) Linux

(b) Unix

(c) Windows XP

(d) All of the above.


Q.26 ERP stands for :

(a) Entire Resource Planning

(b) Enterprise Resource Planning

(c) Exact Requirement Procedure

(d) None of these

Q.27_________ directly assists end users in their functions.

(a) Application softwares

(b) System softwares

(c) Linker


Q.28 CMS stands for

(a) Customer management system

(b) Core management system

(c) Communication management system

(d) Client management system

Q.29 CAM stands for

(a) Computer Aided Management

(b) Computer Aided Manufacture

(c) Client Aided management

(d) All of these

Q.30 The ______ converts program statements into machine instructions ready for

         Execution by the computer’s central processor.

(a) Compiler

(b) Interpretor

(c) Translator

(d) Linker

Q.31 _________ is a feature provided for ensuring that the transaction is

         Completed with regards to the business rules set by the management.

(a) advocacy

(b) authorization

(c) signature

(d) policy formulation

Q.32 Any information system has _____ basic components.

(a) 3

(b) 4

(c) 5

(d) 6

Q.33______ maintain information about the past, present, and projected future of the


(a) TPS

(b) MIS

(c) MRS

(d) None of these

Q.34 AMS stands for :

(a) Alternate management system

(b) Advance management system

(c) Attendance management system

(d) Adding management system

Q.35 The hallmark of the present stage in organizational computing is the involvement of

          ________ to a significant degree in the development of information systems.

(a) Project Managers

(b) System analyst

(c) Software engineers

(d) End users

Q.36 ________ help in developing leverage points.

(a) Value Chain

(b) Expert system

(c) Quality chain

(d) Quantitiy chain

Q.37_______ are used to select the cheapest way to mail a package.

(a) Expert System

(b) Management information system

(c) Marketing information system

(d) All of the above.

Q.38 Value streams are often ______

(a) multi functional

(b) cross functional

(c) unilateral

(d) bilateral

Q.39 _____ supports a firm’s business operations.

(a) TPS

(b) CBIS

(c) MPS

(d) None of these

Q.40 The development of OIS occurred in late ____ when it was revolutionized by PC’s.

(a) 1960s

(b) 1970s

(c) 1980s

(d) 1995




Q.41 The use of DSS applies to :

            (1) operational organizational level

            (2) tactical organizational level

            (3) strategic organizational level

            (4) none of the above


(a) only 1

(b) only 3

(c) all 1,2,3

(d) none of the above given options.

Q.42 Directions for Encouraging Security is / are :

(a) Don’t keep diskettes in a fireproof location.

(b) Always store a backup at a same site as of the first set.

(c) Consider using encryption software when dealing with highly confidential material such as psychological records.

(d) None of these

Q.43 The use of multiple computers, usually interconnected into networks by means of

         Telecommunications is called _____

(a) Distributed processing

(b) Multi-processing

(c) Computer networking

(d) None of these.

Q.44 Professional MIS personnel include / es :

(1) maintenance managers

(2) systems analysts

(3) programmers

(4) operators

(a) only 2,3

(b) only 1,2

(c) only 2,3,4

(d) all of the above



Q.45 System or systems that make up an organizational MIS :

(1) TPS

(2) OIS

(3) DSS

(4) MRS


(a) only 1

(b) only 2,3

(c) only 4

(d) all of the above

(e) none of these


Q.46 Activities supported by OIS include / es :

(1) document processing

(2) individual time scheduling

(3) project management

(4) video conferencing

(5) exchange of messages in specific formats.


(a) only 1,3,4

(b) only 4,5

(c) only 1,2,3

(d) only 3

Q.47 MRS provides the following report forms :

(1) periodic reports

(2) exceptional reports

(3) ad hoc reports

(4) formal reports.


(a) only 1,4

(b) only 1,2,3

(c) only 4

(d) only 1

Q.48 DSS is used for :

(a) Structured Decisions

(b) Unstructured Decisions

(c) Semi-structured Decisions

(d) All of the above

Q.49 The well known attendance recording system monitors the employee movement

         From all angles like :

(a) availability

(b) assigning

(c) security

(d) permissions

(e) all of the above

Q.50 The ______ is the platform for the ERP system implementation

(a) Hierarchical model

(b) Enterprise model

(c) Network model

(d) Business model

Q.51 The ERP solutions are available on the _____ and _______ platform.

(a) Unix , Windows 2000

(b) Unix , Windows 2000 server

(c) Windows NT , Unix

(d) Solaris , macintosh

Q.52 A typical ERP package solution has the following modules :

(1)Sales, Marketing, Distribution



(4)Planning and control


(a) only 1,2

(b) only 1,3,4

(c) only 4

(d) only 1

Q.53 The ________ business processes are those, which contribute to the value


(a) critical

(b) not so critical

(c) long

(d) short

Q.54 Structured decisions can be represented as ________

(a) Algorithms programmable procedures.

(b) Algorithms non-programmable procedures

(c) Analytical programmable procedures

(d) None of these

Q.55 These ____ systems together act as the support systems to the ERP.

(a) six

(b) five

(c) four

(d) none

Q.56 The classical model of a decision maker was formulated and is attributed to_____

(a) Adam Smith

(b) Charles Smith

(c) Philip Kottler

(d) Charles Babbage

Q.57 With regard to the _____ and ______feasibility the economics of investment

         Is worked out.

(a) technical , management

(b) management , operational

(c) technical , operational

(d) none of the options.

Q.58 The process of receiving a visitor in the organization could be an example of ____

(a) noncritical

(b) critical

(c) long

(d) short

(e) none of these

Q.59 The greatest impact was made by the personal computer, which emerged on an

         Industrial scale in 1977 as _____

            (a) Apple I

            (b) Apple II

            (c) Apple III

            (d) windows

Q.60 _______ support general knowledge work in the context of a business office.

            (a) OIS

            (b) TPS

            (c) MRS

            (d) HRS









Q.61 Which of the following can be said as the capabilities of DSS :

            (1) Support group decision making through GDSS

            (2) Support easy modification of models, which increases the organization’s

                  responsiveness to the changing environment both within and outside an


            (3) Help to rapidly obtain quantitative results needed to reach a decision.

            (4) It gives decision makers a degree of confidence in their decisions unavailable

                  to the decision maker who is wholly dependent on his or her judgment .


(a) only 1,4

(b) all of the above

(c) only 4

(d) none of the above


Q.62 Match the following :

            (1) Lotus 1-2-3                      (a) It offers ever increasing capabilities for

                                                                 Generating simpler DSS.

            (2) FOCUS                            (b) Used for generating a specific DSS

            (3) Symphony                                   (c) The capabilities of DBMS and spreadsheet are

                                                                  Combined in this package.

            (4) EXPRESS                                   (d) incorporate a variety of tools for data analysis

                                                                  Financial modeling, and forecasting.


(a) 1-a,2-b,3-c,4-d

(b) 1-a,2-c,3-b,4-d

(c) 1-b,2-d,3-c,4-a

(d) 1-a,2-d,3-b,4-c

Q.63 The information system include/s :

(1) Transaction processing system for operational data processing that

Are needed.

(2) Decision support system expressly designed for the support of

Individual and collective decision making.

(3) Office information system which support and coordinate knowledge

Work in an office environment by handling documents and messages in a variety of forms-text, data, image, and voice.

(4) all of the above


(a) only 1,3

(b) only 4

(c) only 1

(d) only 2,3




Q.64 State which one is True / False :

            (1) A supplier’s bill must match an outstanding purchase order.

            (2) Receiving document verifies receipt of the purchase goods.

(3) Accounts Payable system perform many of these functions for determining

      The money the organization owes to individuals or other organizations.

(4) Fixed Asset system organize the information about a firm’s assets and any

       Funds maintained for their renewal.



(a) 1-t,2-t,3-t,4-t

(b) 1-t,2-f,3-f,4-f

(c) 1-f,2-t,3-f,4-t

(d) 1-t,2-f,3-f,4-t

Q.65 The responses required of organizations in an information society :

(1) Constant internal company renewal not supported by information system

(2) Protection from information overload.

(3) Continuous product and process innovation through information and information systems.

(4) Organizational design for knowledge work in general and decision making in particular.

(a) only 1,3,4

(b) only 2,3,4

(c) only 4

(d) none of these.  

Q.66 Major challenges of information management include / s :

(1) They must deal with large quantities of information that may create overload.

(2) They may face insufficient or conflicting information.

(3) They must find ways to enhance their personal productivity.

(4) They must acquire and maintain the technical skills needed for

Effective personal information management.

(a) only 1,3

(b) only 1,2,4

(c) only 4

(d) all of the above

Q.67 Characteristics of MRS is / are :

(1) MRS are usually designed by system analyst, rather than end users.

(2) MRS is built for situations in which information requirements are reasonably well known and are expected to remain relatively stable.   

(3) MRS does not directly support the decision making process as a search for alternative solutions to problems.

(4) MRS is oriented towards reporting on the present and the future, rather than looking for the past.


(a)only 2,3

(b) only 1,2,4

(c) only 4

(d) none of these above said options.

 Q.68 Match the following :

(1) EDI                     (a) To keep track of the employee related

      Information for personnel planning.

(2) CAE                   (b) Used for connecting two system

      Electronically for data transfer.

(3) AMS                   (c) Designed to keep important documents

      In the database for viewing.

(4) OMS                  (d)They handle design, manufacturing and

                                       Engineering functions.


(a) 1-a,2-b,3-c,4-d

(b) 1-b,2-d,3-a,4-c

(c) 1-b,2-c,3-a,4-d

(d) 1-a,2-d,3-b,4-c

Q.69 State whether True or False :

(1) The information technology is not capable of handling progressive updation and documentation of a transaction.

(2) The information technology provides the capability of updating a receipt transaction in stages with the appropriate comments or remarks.

(3) The issues revolving around secrecy, confidentiality and safety of the data and information can also be handled effectively using IT.

(4) The IT provides the capability of handling one aspect of the information whereby the access, usage and update rights can be given to selected trained people .

(e) 1-f,2-t,3-t,4-t

(f)   1-t,2-t,3-t,4-t

(g) 1-t,2-t,3-f,4-t

(h) 1-f,2-f,3-f,4-f

Q.70 Match the following :

(1) interpersonal roles      (a) Assistance in decision making

(2) informational roles      (b) Assistance in communication

(3) decisional roles                      (c) Extensive


(a) 1-a,2-b,3-c

(b) 1-c,2-b,3-a

(c) 1-b,2-a,3-c

(d) 1-b,2-c,3-a

Q.71 Match the following :

(1) Emotional Blocks                       (a) inability to see a problem from various


(2) Perceptual Blocks                      (b) lack of support within the organization

(3) Cultural Blocks               (c) fear of taking risks.

(4) Environmental Blocks      (d) feeling bound by tradition.


(a) 1-a,2-b,3-c,4-d

(b) 1-d,2-b,3-a,4-c

(c) 1-a,2-d,3-c,4-b

(d) 1-c,2-a,3-d,4-b

Q.72 The typical statements of MIS goals is / are :

(1) Provide an online information on the stocks

(2) The query processing should exceed more than 3 sec.

(3) The focus of the system will be on the end user computing and access   facilities.

(4) Information support will be the first in the strategic areas of management.


(a) only 1,2,3

(b) only 2

(c) only 1,3,4

(d) none of the above options.

Q.73 State whether True or False :

            (1) Expert systems are knowledge based programs that imitate a reasoning

                  Process to suggest a problem solution within and outside their domain.

            (2) The essential components of the knowledge base is heuristic-informal

                  Judgemental elements of knowledge.

            (3) The knowledge base of expert system is only originally populated and

                   Enhanced further.

            (4) Expert systems can’t be ever used as stand alone advisory tools.


            (a) 1-t,2-f,3-t,4-t

            (b) 1-t,2-t,3-t,4-t

            (c) 1-f,2-t,3-f,4-f

            (d) 1-t,2-f,3-f,4-f

Q.74 Match the following attributes with their definitions on the right :

            (1) Timeliness           (a) has direct bearing on the decision making situation.

            (2) Precision             (b) doesn’t include elements unneeded by the user.

            (3) Conciseness       (c) available when needed and not outdated.

            (4) Relevance                       (d) offers quantitative information with a degree of



(a) 1-a,2-d,3-b,4-c

(b) 1-b,2-c,3-a,4-d

(c) 1-a,2-b,3-c,4-d

(d) 1-c,2-d,3-b,4-a


Q.75 Match the following :

                            BUSINESS EXPOSURE                                   POSSIBLE CAUSES

(1) Erroneous record keeping           (a) violation of laws or reporting


(2) Business interruption                  (b) many factors including irreparable

    Damage to org. database. 

(3) Statutory sanctions                  (c) incomplete or inaccurate

    Processing of transactions.

(4) Excessive costs                        (d) failure to acquire approvals for

     High value expenditures


(a) 1-c,2-b,3-a,4-d

(b) 1-d,2-c,3-a,4-b

(c) 1-b,2-a,3-d,4-c

(d) 1-a,2-b,3-c,4-d